Collaboration Solutions

Complete & Effective Call Centre Solutions

Our complete contact centre solutions can help you to manage call volumes and consistently maintain exceptional service whilst enhancing your customer’s experience, which will increase productivity and decrease costs to help with your bottom line.

Predictive Dialler

We understand that constantly providing exceptional service to your valued customers can be challenging, so having a contact centre solution that delivers personalised customer experience is essential. We can start a new campaign for you with as little as one week training.
Our feature rich and cost-effective dialler was created to help you increase productivity and efficiency by 300%, dramatically increasing profitability.

Our dialler separates itself from others on the global market due to its minimal set-up costs, unlimited expansion and line availability all backed by our dedicated support team that are available 24/7. Through our unique solutions we can take your contact centre to the next level of innovation and excellence.

Features:

right-icon CRM – seamlessly integrates with many popular CRM packages.
right-icon Data analysis – quickly and simply compare data sets and use our recall settings for maximum data                         penetration.
right-icon Intelligent IVR (interactive voice response) – route inbound calls based on agent skill sets, campaigns, etc.
right-icon Real-time stats and reporting – real-time feedback on key performance indicators to help with monitoring and      training of agents.
right-icon Answer machine detection – detects machine before transfer to an agent and automatically arranges for call      back at a later time.
right-icon Compliance – ensure full compliance with Ofcom regulations by setting your own parameters.
right-icon Call recording and monitoring – quick and efficient access to recordings and live call monitoring for training or      compliance reasons.
right-icon Inbound and outbound blending – ability to set up campaigns to handle inbound and outbound calls              simultaneously without the need for separate telephony platforms.

By partnering with SCB Global, you can leverage our experience in managing a high-quality inbound and outbound customer service solution to help meet your unique business goals. Whether you are looking for inbound, outbound, BPO or telemarketing call centre solutions, SCB Global will manage all of your customer communications, delivering an exceptional customer experience that will exceed your business needs making you stand out in a competitive market.

 

Contact a SCB Global representative today to learn what our call centre solutions can do for your company.

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