Coventry University Case Study

Coventry University

Coventry University has been named ‘Modern University of the Year’ for the third consecutive year by The Times and Sunday Times. It is home to more than 26,000 students and has a robust academic presence regionally, nationally and across the world.

In 2014, Coventry University started migrating their TDM voice infrastructure across to VoIP. They had already started to implement SIP as part of their migration strategy.

During this period they also identified the need for a resilient SIP platform to guard against failure during normal operation and during critical business periods such as clearing. SCB Global was selected to be the redundant SIP supplier. The bespoke solution was tailored to the University’s requirement which was to scale up capacity and facilitate for the influx of additional calls.

Clearing, which take place in August each year, sees the University receiving thousands of calls in addition to its normal operation. All the calls received during Clearing are entered into a call queuing system which meant no calls were lost and in the long run saved a great deal of time as no call backs were required. In addition, the University will start to utilise LCR (least cost routing) to automatically select the most cost effective route (SIP tariff) to call for both UK, international, and calls to mobile calls.

SCB Global SIP trunking is built on a global SIP network providing the highest quality of voice across a tier 1 carrier. Using one or more resilient data connections customers can create a secure link from their PBX or individual handsets into the SCB Global network to run a reliable voice quality service.

Commenting on the project, Sami Ghias, Telephony Services Leader, said: “I was impressed with just how much commitment and time SCB Global offered us. They did not just provide a service they offered us a solution showing so much flexibility and diligence. We now have a great backup SIP provider who really listen and dynamically adapt with the ever changing times.’

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