Customer Partners

Customer Partners

McLellan is a multinational engineering company with its main offices located in Surrey and Bridgend.  It also has temporary project offices around the world, including in the Middle East and Central Asia. Its headcount fluctuates depending on project needs, generally ranging from 60 to 200 staff.

simplecall business approached McLellan with a multi step and multifaceted communication solution.

Initially, simplecall business took over McLellan’s ISDN circuits and was able to immediately reduce call rates through the use of CPS, saving McLellan as much as 40 percent on their calls.

The next step was upgrading to a fully IP solution. simplecall business replaced McLellan’s old ISDN connection with SIP and upgraded its hardware with a simplecall Enterprise IP PBX and Gigaset’s IP phones. This resulted in reducing McLellan’s costs by a further 25 percent. McLellan is now connected across multiple offices using SIP, meaning it can make free on-net calls between offices and have complete control of its outgoing number presentation.

Finally, simplecall business has provided McLellan with a mobile SIM solution for 35 handsets via a major UK mobile provider.

The London School of Commerce (LSC) is a leading multinational private university serving UK and foreign students with campuses in London, Kuala Lumpur, Belgrade, Yerevan, Bangalore and Dhaka.
London School of Commerce (LSC) logo

simplecall business was able to upgrade LSC’s telephony by providing SIP channels out of its London campus. This solution was created to centralise all of LSC’s calls from each of its worldwide offices, resulting in an immediate 50 percent reduction in call costs. Additionally, this solution allowed for a single point of outbound UK number presentation for all campuses.

Later, simplecall business took over LSC’s existing ISDN circuits and reduced its UK call rates by 45 percent through the use of CPS.

Finally, simplecall business plans to fully replace LSC’s ISDN with SIP, further reducing its costs by 25 percent.

The London School of Business and Finance (LSBF) is a 10,000-student international university with a main campus in Holborn. Its staff consists of more than 1,000 employees across seven worldwide offices, as well as remote and home-based workers. In order to reach its current and prospective students from 130 countries around the world, the university needed a reliable, technically capable and cost-effective solution. LSBF chose London School of Business and Finance (LSBF) logotipsimplecall business to lower its costs and unify its global offices.

LSBF’s requirements were met with SIP trunking services and multi-site integration, leveraging its existing infrastructure. The university uses MS Lync as its main PBX and calls are sent through the Mediation Server. Typically, simplecall business handles around 500,000 minutes per month for LSBF, half of which is international traffic.

Ultimately, LSBF was able to unify its international offices in North America, Europe, Asia, and the Middle East, as well as reduce costs when calling its global student population.

Coventry University has been named ‘Modern University of the Year’ for the third consecutive year by The Times and Sunday Times. It is home to more than 26,000 students and has a robust academic presence regionally, nationally and across the world.

In 2014, Coventry University started migrating their TDM voice infrastructure across to VoIP. They had already started to implement SIP as part of their migration strategy.

During this period they also identified the need for a resilient SIP platform to guard against failure during normal operation and during critical business periods such as clearing. Simplecall Business was selected to be the redundant SIP supplier. The bespoke solution was tailored to the University’s requirement which was to scale up capacity and facilitate for the influx of additional calls.

Clearing, which take place in August each year, sees the University receiving thousands of calls in addition to its normal operation. All the calls received during Clearing are entered into a call queuing system which meant no calls were lost and in the long run saved a great deal of time as no call backs were required. In addition, the University will start to utilise LCR (least cost routing) to automaticallyCoventry University Logo select the most cost effective route (SIP tariff) to call for both UK, international, and calls to mobile calls.

Simplecall business SIP trunking is built on a global SIP network providing the highest quality of voice across a tier 1 carrier. Using one or more resilient data connections customers can create a secure link from their PBX or individual handsets into the simplecall network to run a reliable voice quality service.

Commenting on the project, Sami Ghias, Telephony Services Leader, said: “I was impressed with just how much commitment and time Simplecall Business offered us. They did not just provide a service they offered us a solution showing so much flexibility and diligence. We now have a great backup SIP provider who really listen and dynamically adapt with the ever changing times.’

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