Microsoft Teams Direct Routing

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MAKE YOUR JOURNEY TO MICROSOFT TEAMS SIMPLE

Direct Routing is phone system capability within Office 365 to help you connect directly into Microsoft Teams environment with exceptionally high availability.
The new Direct Routing capability by SCB Global and Tata Communications is underpinned by this same global infrastructure, which enables enterprises to reach more than 240 countries and territories across more than 500 PoPs. Therefore, the service allows customers to easily leverage the powerful combination of Office 365 and Microsoft Teams.
With SCB global, you are guaranteed to receive the best solutions design and customer service you can buy at Enterprise level. We take pride in providing innovative and cost effective voice solutions so that you can look after your current Microsoft Estate.

WHAT ARE THE KEY BENEFITS OFFERED BY MICROSOFT’S DIRECT ROUTING?

  1. Direct Routing enables Teams to make/receive calls to/from their existing PSTN/SIP connectivity
  2. A seamless migration between Teams and the legacy PBX estate, including Skype for Business.
  3. The PBX estate can be decommissioned along with any unwanted legacy PSTN circuits

WHO WILL BENEFIT FROM MICROSOFT’S DIRECT ROUTING?

Common characteristics (of the current environment) for organisations interested in Teams / Phone System / Direct Routing

Component Current Environment
Voice Environment

Aging PBX /Multiple disparate PBX/Upcoming PBX refresh or maintenance renewal/Lync or SfB deployed on-premise.

Workplace Apps

Office 365 has been in place for multiple years –  Now evaluating upgrades to E5(from E3)

Online Meetings

3rd party apps for external meetings (e.g. WebEx, GoTo Meeting, Loopup, Zoom etc).
Using SfB for internal meetings(already familiar with it)

Cloud Strategy

Strategic decision to move apps out of the Datacentre into the cloud. Significant investments in Office 365, Azure and other cloud apps.

IT Resources

Limited on-staff resources & expertise. Preference to outsource to a managed services providers (vs. manage in-house)

Compelling Events

Office/ Contract Consolidation (across multiple vendors). Data centres being turned down.

Global Footprint

Both domestic and international organisations have shown interest:

  • Global organisations are keen to standardise on one platform to simplify management/support for local offices and travelling execs
  • Domestic organisations seem driven to improve user experience, reduce number of vendors to manage and increase capabilities within Office 365
Global reach providing
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