HYBRID
Hybrid is the new norm and there is now the requirement for teams to work and collaborate from anywhere. SCB Global deliver extensive range of advanced Microsoft Teams features such as contact center, SMS, compliant call recording and global calling plans from over 182 countries, including number porting from 63 countries.
Hybrid workforces can be more productive for the enterprise, as people are able to work from both the office and remotely in a way that is providing a new work/life balance. Many workforces may not have the correct solution for their team collaboration, irrespective of where they happen to work from.
OPTO4Teams
OPTO4Teams was designed with the hybrid workforce in mind, a truly native Microsoft Teams integrated solution, hosted in Azure enables the enterprise to deliver workplace transformation and a more effective team collaboration wherever the team may be. With a simple single pain of glass experience, OPTO4Teams breaks down communication and collaboration silos. Seamlessly connecting the team, wherever they sign in they can utilise the same powerful advanced features remotely as they would have working at the office, giving a more productive workforce.
OPTO4Contact
OPTO4Contact revolutionizes the way in which customers engage with the enterprise. Never before has it been more important in the new hybrid world of work to be able to engage with customers using tools they feel most comfortable with, whether it be calling, SMS, WhatsApp or social media. OPTO4Contact delivers advanced analytics and reporting to ensure that you have a real time view of the hybrid workforce wherever they are working increasing productivity and customer satisfaction.
OPTO4Contact Cloud or onsite PBX contact center solution optimizes your contact center efficiency as it evolves into the future.
OPTO4Edge
OPTO4Edge simplifies branch and SD WAN infrastructure through consolidating functions such as routing, SD-WAN, firewall, UTM and SaaS optimization into one secure platform optomized for Microsoft Teams. OPTO4Edge delivers business grade connectivity and a true extension of the office for the hybrid worker working from home. OPTO4Edge gives a separate connection and priority to voice calls so you don’t have to worry when the rest of the family are watching Netflix or playing games, you can rest assured that your voice is prioritized that that important meeting won’t drop out at a crucial time.
